How to create a WhatsApp Chatbot for your business using BotFrnd๐Ÿ’ฌ

We Are Bot Friends! Can Improve Digital Customer Experiences. Get Started. See Live Demo Now!

Live Demo

Why Whatsapp Business Messages Is Better?

Notify, engage, upsell, have two-way communication with WhatsApp Business API. Trusted Messages, Verified business checkmark, Full brand name instead of random ID, Block unwanted conversation/unwanted brands. Rich Media:- High resolution photos, Videos, GIFs, and Audio, Documents and Location. Better Metrics:- Proven delivery receipts, Read receipts including open-time. More Conversational:- Supports single user and WhatsApp group communication, Two way communication.

Website Chatbot

Install BotFrnd on your website and automate the engagement with your visitors.

WhatsApp Chatbot

Automate your whatsapp business conversations through BotFrnd.

Facebook Messenger Chatbot

nstall BotFrnd on your messenger to automate the engagement with your audience.

Mobile app Chabot

Integrate and Install BotFrnd into your mobile application and never worry about giving customer support again.

Your customers are on WhatsApp. Why arenโ€™t you? Build WhatsApp Chatbot for your business with BotFrnd๐Ÿค–๐Ÿ’ฌ

Whatsapp Chatbot API We can help you seamlessly integrate WhatsApp Business to drive customer engagement through intelligent, context-aware, media-rich messaging. Software developers who is looking to integrate WhatsApp in the app,Call 98400-59095

...
Chatbots used in Sales

Sales chatbots can do everything from generating and qualifying leads to closing sales themselves. They are capable of walking leads through complex sales processes or just helping someone order a pizza via Facebook Messenger.

...
Chatbots used in Customer service

Customer service chatbots are becoming more common. Iโ€™m sure you have already encountered one in the wild. These chatbots deal with FAQs, help customers reset passwords or update delivery details. They take the mundane and repetitive out of an agent's day.

...
Chatbots used in HR departments

Internal facing chatbots take the pressure off HR departments by answering FAQs, helping employees book time off work and pre-screening applications for a vacancy at the company. By doing this, HR reps can spend more time on the matters that require a human touch.

...
Chatbots used across different industries

The instant response aspect of a chatbot can be applied to a vast array of situations. The most obvious use cases sit within customer service. FAQs and other repetitive tasks such as booking a table at a restaurant are all processes chatbots handle with ease. The sky really is the limit. Opting for a custom-built chatbot means as long as you have a clear problem that needs solving, a chatbot can likely help. To help you visualise how they can help, here are a few common use cases.

For lead gen professionals, BotFrnd is a Boon!

Capturing 100s of leads on a monthly basis. Create Conversational Landing Pages to improve your PPC Conversion Rate by 50%-200%

Lead Generation From Websites

Are you still throwing a static landing page and a form to your buyers and hoping for the best? Static websites are boring and no one likes filling out forms.

Over 90% of your Ad-Click prospects are dropping off from your static landing page without converting.

  • Prospects greeted with a conversation ๐Ÿ‘‹ are much more invested in your product/service. They trust you more and convert better.
  • Conversations engage prospects from the second they click your ad, and result in conversion rates that are 2x-3x higher than the average static webpage + form combination.

How to create a WhatsApp Chatbot for your business using BotFrnd

Customer Support Chatbot Templates

Request WhatsApp API Access: Book a consultation with us and we will help you navigate WhatsAppโ€™s Business API approval process

Create A Conversational Workflow : Signup and create the WhatsApp Chatbot flow using our no-code builder or use a pre-built template
Bring Customers To Your Chatbot : Bring customers to your WhatsApp Chatbot through your existing digital channels
  • Prospects greeted with a conversation ๐Ÿ‘‹ are much more invested in your product/service. They trust you more and convert better.
  • Automate Customer Support๐Ÿ’ฌ Your WhatsApp Chatbot can troubleshoot customer support queries, deliver handy tips, and pull-up the necessary resources 24x7x365 while you take a nap.
  • Generate Qualified Leads๐Ÿ’ฐ WhatsApp Chatbots are a more engaging alternative to the unengaging landing pages that you are currently using. They can capture and qualify leads in a conversation without relying on boring forms.
  • Take Your Ads To The Next Level๐Ÿ“ˆ Speaking of generating leads, did you know that your Facebook ads can drop users right into a conversation with your WhatsApp chatbot? Take your Facebook ad game to the next level with conversational lead capture.
  • Conversations engage prospects from the second they click your ad, and result in conversion rates that are 2x-3x higher than the average static webpage + form combination.

Can you replace a Landing Page with a Bot? Interactive Landing Pages!

Why bother converting your landing pages into chatbots? Static Landing Pages are Mobile Unoptimised. Static Landing Pages are Not Engaging. Static Landing Pages are Unfamiliar.

  • the average landing page conversion rate across industries for Google Search Ads is 2.35%.
  • Here at BotFrnd, wehelp you launch full-screen chatbot.
  • By getting rid of unnecessary elements, we were able to focus visor attention solely on the conversion process.
  • Putting together a chatbot landing page might seem like a complex and daunting task. Fortunately, thatโ€™s not the case.
  • Conversational Landing Pages are Mobile Optimized.
  • 2x more likely to convert than those who opted for a traditional experience.
  • Throughout history, and even in the present, conversations have facilitated trade between individuals.

Conduct Conversational Surveys. ๐Ÿง‘โ€๐Ÿ’ป

Build a Chatbot Survey: Reinvent Feedback Collection. The issue is, people rarely care that you need their opinions. They are busy!

What is a Survey Chatbot?
A Chatbot survey or โ€œconversational surveyโ€ is traditional survey presented to the audience in the form of conversation. Instead of answering static questions, the surveyees are invited to engage in a conversational exchange with a bot persona.
With a traditional survey, you can see how many people accessed the form and how many people submitted it. However, you have no idea what happened to those who didnโ€™t make it all the way to the end.
Bot analytics are more thorough and let you follow customer behavior throughout the questionnaire. You have the opportunity to identify points of friction and improve your conversion flow.

  • Chatbots free you from the inbox ๐Ÿš€
  • Chatbots make giving feedback more fun ๐Ÿ™‹โ€โ™‚๏ธ
  • Chatbots are the champions of survey response rates ๐Ÿ†
  • Chatbots let you react in real-time ๐Ÿคนโ€โ™€๏ธ๏ธ
  • Chatbots let you analyze conversation flow ๐Ÿ“Š

Automate Your Enquiries

Originated as a messaging app, #WhatsApp is now boosting #business marketing efforts. WhatsApp chatbots present a convenient and resonate eCommerce window for customers to resolve quick queries while browsing new products effortlessly.

  • 1) A Customer-centric Shopping Window.
  • 2) Makes eCommerce Businesses More Approachable.
  • 3) Engages Customers and Boosts eCommerce Conversions.
  • 4) WhatsApp Chatbots Promise Secure Transactions.
  • 5) Augments Upselling and Cross-selling Efforts.

Appointments Booking Chatbot with Limited Seat Functionality

A use case scenario that can be leveraged in anything from online webinars, one-on-one calls, meeting room bookings to restaurant reservations.

Install a chatbot on your website to book reservations from your customers and guide them easily through the steps of making a reservation.
A reservation system via chatbot is a fun and interactive way to allow potential customers to book appointments or make reservations based on availability.
Transfer to a human agent
Due to the limitations in the technology of Language Processing, it is important to understand that human assistance will be necessary in some cases, and should always be an option.
Fortunately, chatbot conversations can help give your support staff more context so that they are more prepared when talking with the client.

Gather Suggestions From Customers

Cupiditate placeat cupiditate placeat est ipsam culpa. Delectus quia minima quod. Sunt saepe odit aut quia voluptatem hic voluptas dolor doloremque.

  • ๐Ÿง  ๐ƒ๐ข๐š๐ฅ๐จ๐ ๐Ÿ๐ฅ๐จ๐ฐ ๐ข๐ง๐ญ๐ž๐ ๐ซ๐š๐ญ๐ข๐จ๐ง.โ€” Add Natural Language Processing capability to your chatbots without writing a line of code.
  • ๐Ÿ’ฌ ๐—ช๐ก๐š๐ญ๐ฌ๐€๐ฉ๐ฉ + ๐Œ๐ž๐ฌ๐ฌ๐ž๐ง๐ ๐ž๐ซ ๐›๐จ๐ญ๐ฌ โ€” Talk to 3 billion users on messaging apps they use every day.
  • ๐Ÿ’โ€โ™€๏ธ ๐‡๐ฎ๐ฆ๐š๐ง ๐ก๐š๐ง๐๐จ๐Ÿ๐Ÿ ๐Ÿ‘.๐ŸŽ โ€” Revamped live chat dashboard, along with a powerful Zendesk Support integration to efficiently scale up your human-to-human communications.

Ready for higher conversion rates?

Book a slot with a BotFrnd Bot expert to see how chatbots can increase your conversion rate by 50%

Give your mobile users a more engaging experience as a way to reduce bounce rate and improve conversion rate.

BotFrnd chatbots provide an alternative user experience to skyrocket๐Ÿš€ lead generation and online conversions.

Use Cases -Chatbot

We can help you seamlessly integrate WhatsApp Business to drive customer engagement through intelligent, context-aware, media-rich messaging.
Software developers who is looking to integrate WhatsApp in the app,Call 98400-59095

  • All
  • LEADS
  • SUPPORT
  • LANDING PAGES

LEADS

Chatbot

LANDING PAGES

Chatbot

LEADS

Chatbot

SUPPORT

Chatbot

LANDING PAGES

Chatbot

LEADS

Chatbot

SUPPORT

Chatbot

SUPPORT

Chatbot

LANDING PAGES

Chatbot

Team

Deliver a friction-less customer service experience. Make your Brand Conversational. A sales chatbot can act as a salesperson long before a customer is ready to interact with an actual sales representative. Chatbot Benefits: 1)Increasing your pipeline 2)Improving revenue 3) Paring down costs

Aravind

+91-98400-59095

Yamuna Aravind

+91-98400-663333

Aparna Madhuraj

+91-98400-64244

Kadambari Aravind

+91-98400-41444

Available pricing options

BotFrnd is customisable AI chatbot to give Automated Live Chat Support, Gather Leads, Create interactive landing pages, Conduct Surveys, Get Enquiries

Free

โ‚น 0per month

  • Free Trail
  • Try Befor You buy Plan.
  • Lead Generation Bot. (or)
  • Data Collection Bot
  • Number of Chats : 50/month.
Get Started

Developer

โ‚น4700per month

  • Lead Generation Bot
  • Any Data Collection Bot.
  • Number of Bots : 10.
  • Number of Chats : 5000/month.
  • Appointment Booking.
  • Multi Language Support.
  • Auto Email Follow-Up.
  • Facebook Messenger
Get Started

Frequently Asked Questions

Chatbots have quickly moved from lofty vision to technological reality. In fact, 61% of consumers think that chatbots are the future of customer service. However, as chatbot technology has advanced and become more nuanced, gaps still remain between the promise of value and its actual delivery. These gaps arenโ€™t caused by bot technology itself, but rather by misplaced expectations of performance or a lack of thorough understanding of the various types of bots available.

What can I expect from a bot?

(1) FAQs: Chatbots can handle questions like โ€˜What are your store hours?โ€™, โ€˜Which location is closest to me?โ€™, and more, freeing up your agents to handle the more complex queries.

(2) Gathering customer information: Bots can pass off the who, what, where, when, and why to an agent, helping them contextualize queries and reducing time spent on each chat.

(3) Triage queries: Thanks to botโ€™s smart routing capabilities, customer queries can be routed to the appropriate department or agent.

(4) Shorter queues, faster responses: Chatbots can handle a virtually unlimited amount of chats simultaneously, cutting down on response time for customers. They can also deliver responses more quickly than human agents.

(5) 24/7 service: Bots provide an additional channel for customers to still get answers during off hours when a human agent is not available.

How do I know if bots are right for me?

If you have customers, bots are right for you. A common misconception is that bots are only useful if you meet certain criteria or have certain scenarios. In reality, all businesses can benefit from bots, no matter the size.

The better question is: Which type of bot is best for you? Chatbots come in many sizes and shapes. Even if you donโ€™t have a particularly high chat volume, your agents can still benefit from an agent-facing bot. Another example is even if you donโ€™t have live chat, your customers can benefit from social media bots.

What can my agents do with bots?

Bots arenโ€™t just customer-facing โ€“ they can also help your agents be more efficient and productive. Agent-facing bots live directly in the agent console and analyze previous and current chat interactions to suggest responses, links, videos, and other resources that may be suitable. We call this Agent Assist. These functionalities mean that your agents can use bots to deliver accurate responses to customer queries more quickly, without having to hunt for the information or answer.

How do bots improve the customer experience?

Bots improve the customer experience by giving your customers the quick answers they demand, on their terms, anytime and anywhere they want. With the ability to provide 24/7 customer service and take on a virtually unlimited amount of customer queries simultaneously, bots are your queue busters and central automated hubs of information.

Taking it a step further, if your bot canโ€™t answer a query, itโ€™ll automatically route the customer to an agent who can โ€“ while also handing off the transcript to help the agent contextualize the interaction. No channel pivoting means no customers falling through the cracks. Thatโ€™s a customer experience win.

What are some key bot features?

As mentioned previously, different types of bots will have varying features. That said, there are some key features that are non-negotiable:

Handing conversations off to an agent: Eighty-six percent of consumers believe they should always have the option to transfer to a live agent when dealing with a chatbot. When looking for features, this one is your first priority.

Smart routing: This feature ties into the one above. Not only should the bot be able to hand off conversations, but they should also be able to route the customer to the right person in the right department.

Integrations: Whether itโ€™s a webhook to grab location information, or a CRM integration to access a customer profile, a chatbot is only useful when itโ€™s integrated into your current technology stack.

Small talk: Just because itโ€™s a โ€˜botโ€™ doesnโ€™t mean it has to be robotic. Customers enjoy having a little fun with a chatbot and your bot should be able to play ball.

Contact

We put the conversation back in conversational marketing. We support companies in their transition in audience engagement by moving from 1 way communication to personalised 1-on-1 conversations using the latest innovations in the field of bot technology. Keeping you connected and engaged with your audience

Our Address

A-6, Basement, Stardotstar, Gemini Parsn Complex, Nungambakkam, Chennai, India 600034

Email Us

aravind@stardotstar.in
yamuna@stardotstar.in

Call Us

+91 98400 59095
+91 98400 66333

Loading
Your message has been sent. Thank you!